Warranty Information

The Queensland Business Machines web site is owned and operated by Metalhill Pty Ltd trading as Queensland Business Machines CAN 054 890 710 ABN 20 054 890 710

By using or accessing this site you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, then please do not use this site.

Terms of Use

Governing Law

Queensland Business Machines controls and operates this web site from its offices within Australia. Our Terms of Use are governed by the laws of the State of Queensland. You and Queensland Business Machines agree to submit to the non-exclusive jurisdiction of the courts of Queensland. If you choose to access this site from another location, you are responsible for compliance with applicable local laws.

Revisions of Terms of Use

Queensland Business Machines may revise or amend these Terms of Use at any time at our absolute discretion by posting revised terms. You agree that, in the event that any portion of these Terms of Use is found to be unenforceable, the remainder of these Terms of Use remain in full force and effect. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by these Terms of Use as so revised. You should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

Site Contents, Ownership & Use Restrictions

The material on this site is protected by copyright under the laws of Australia and other countries through international treaties.

Unless otherwise indicated, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by Queensland Business Machines and it's related companies, affiliates, licensors and licensees.

The names 'Queensland Business Machines’ and ‘qbm’ are registered trademarks of Queensland Business Machines Pty Ltd.

Personal, Non-commercial Use

Permission is granted to display, copy, distribute, download, and print in hard copy portions of this site solely for the proper and reasonable purposes of:

Placing an order with Queensland Business Machines; or
Using this site as a shopping resource, provided that you do not modify the site and that Queensland Business Machines retains all copyright and other proprietary notices contained in the Contents.

You must not, without our prior written permission, exploit any of our site materials for commercial purposes or other purposes that are not expressly permitted under these Terms of Use.

Prohibited Conduct

You are not authorised, without the prior written permission of Queensland Business Machines and each other owner of rights in content that you access via the site, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from that content.

No trade mark (whether registered or otherwise) that is contained on this site or otherwise used by Queensland Business Machines may be used without our prior, specific, written permission or that of the trademark owner.

Please note that the permission granted to use material on the site terminates automatically if you breach any of these Terms of Use.

Protecting Your Log on Details

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Queensland Business Machines in connection with any use (whether authorised or unauthorised) of your user name or password. Queensland Business Machines may suspend or cancel your account at any time without prior notice.

Security & Privacy

Queensland Business Machines will comply with Queensland Business Machines's Security & Privacy policy. Queensland Business Machines will not reveal your personal information to external organisations except for the purposes of fulfilling your order.

We Can Use Your Feedback

You grant Queensland Business Machines an irrevocable, non-exclusive licence to use any material, information and ideas that you transmit to this site or otherwise provide to Queensland Business Machines from the time you authorise it to be sent. You agree that we can use and adapt any ideas, concepts, techniques, words, images or other content contained in these transmissions for any purpose and without restriction or compensation.

General Prohibitions

You must not upload, post, transmit or otherwise make available through the site any material which:

  • violates or infringes the rights of others (including their privacy and intellectual property rights);
  • is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;
  • encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law;
  • restricts or inhibits any other user from using or enjoying the site;
  • affects the functionality or operation of the site or its servers or the functionality or operation of any user's computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly); or
  • breaches any standards, content requirements or codes promulgated by any relevant authority, including authorities that require Queensland Business Machines to take remedial action under any applicable industry code.

Indemnity

You agree to indemnify and will keep Queensland Business Machines indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by Queensland Business Machines in connection with your use of this site, your breach of these Terms of Use or your breach of any rights of third parties.

Buying Products from our Website

Ordering Goods

Any order placed by you in the manner described in this site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to the goods being dispatched to you.

Queensland Business Machines may change the prices published on this website at any time. While every effort has been made to ensure the accuracy of prices and information displayed on the Queensland Business Machines website, Queensland Business Machines reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on this site, or an error in your order. We may require additional verification or information before accepting any order. We only accept orders from within mainland Australia. Within this area, our policies as to delivery and returns apply as set out in these Terms of Use.

Queensland Business Machines reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

Purchasing & Payment

For each online order, you must pay:

  • the applicable price for the relevant goods confirmed by Queensland Business Machines; and
  • the delivery and handling fee specified on the website at that time.
  • Your order and credit card details are safe and secure. All personal and credit card information provided to Queensland Business Machines is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the Purchasing & Payment section of ht.com.au. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched unless you have approved credit facilities with Queensland Business Machines.

Delivery & Store Pickup

All orders placed through this website are subject to confirmation and acceptance by Queensland Business Machines. We may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If we request payment for increased prices, you may cancel the order by giving notice to Queensland Business Machines, which must be received within seven days of the announcement of the increase.

Queensland Business Machines or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available we will notify you of this as soon as possible. Anyone at the delivery address who receives the goods will be presumed to be authorised to receive the goods.

If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. Queensland Business Machines may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no one at the delivery address or no one of appropriate age to receive and pay for the order, Queensland Business Machines may charge you additional delivery fees.

Title & Risk

Title to the goods purchased on this site does not pass from Queensland Business Machines to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery.

Returns Policy & Refunds

All product returns are subject to Queensland Business Machines's Returns Policy, which forms part of these terms and conditions.

Product Information, Prices & Photos

Prices and range on www.qldbusinessmachines.com.au may vary from Queensland Business Machines sales office.

Accessible capacity of hard drives may be less due to pre-installed software and recovery partitions. Up to 5GB used for recovery partition may be unavailable. Recovery discs not included with some brands of notebooks.

Queensland Business Machines aims to include up-to-date pictures and specifications of all of the goods. However, our picture and/or description of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods. Images are for illustration purposes only, actual product may differ.

Clearance Products

All Clearance products are sold on a No Returns basis as per our Returns Policy, and are subject to these Terms & Conditions of purchase. Clearance products are either new, ex-demo, or have some minor cosmetic imperfection.

Due to the limited stock availability of clearance products, neither placement of an order, nor email confirmation that we have received your order, guarantees fulfilment of that order. Orders are processed on a first-come first served-basis and we will be considered to have accepted your order only by delivering the goods. If we cannot accept your order for any reason, we will notify you by telephone or email.

If your order is unsuccessful because the stock has been purchased by an order prior to yours, Queensland Business Machines is not required to supply you with any alternative products and has no liability to you whatsoever.

Disclaimer of Liability

To the extent permitted by law, Queensland Business Machines will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with:

  • The use, copying, or display of the contents of this site.
  • Goods or services supplied by Queensland Business Machines under these Terms of Use.
  • A failure or omission on the part of Queensland Business Machines to comply with its obligations under these

Disclaimer of Warranty

Queensland Business Machines is providing this site and its contents on an 'as is' basis and use of this site is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the site. Queensland Business Machines and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this site (including in relation to any products or services).

To the extent permitted by law, including any non-excusable statutory obligations, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, Queensland Business Machines expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

Limitation of Liability

Our total liability to you (if any) in connection with this site, or with these Terms of Use or any goods or services supplied under them, will be limited, at our election, to:

  • In the case of information or services supplied or offered by us – the re-supply of the information or services or payment of the cost of doing this.
  • In the case of goods supplied or offered by us – repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing this.
  • The amount paid by you (if any).

Rights We Cannot Exclude

The above disclaimer and liability limitation do not exclude any rights, which by law may not be excluded, including but not limited to your rights under the Trade Practices Act.

Termination

Your ability to purchase goods from this site may be terminated by Queensland Business Machines at any time without notice. All restrictions, licences granted by you and limitations of Queensland Business Machines' liability will survive termination.

Queensland Business Machines's Fair Trading Policy

Queensland Business Machines is committed to complying with the various Trade Practices Acts and Fair Trading Laws. Compliance is integral to the way we do business.

Queensland Business Machines's Compliance Policy

Commitment

  • We will comply with all relevant laws, regulations and company policies.
  • Our behaviour will reflect this commitment.
  • All company policies and procedures will reflect this commitment.
  • The management of Queensland Business Machines will be trained accordingly to ensure compliance with all relevant laws, regulations and company policies.
  • All Queensland Business Machines team members will be updated when any laws, regulations or company policies are changed or altered.
  • Monitoring
  • Appropriate procedures will be implemented to monitor adherence to this policy.

Queensland Business Machines's Disclaimer

This data is provided 'as is'. Neither Queensland Business Machines, nor the provider of the data, represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of any of this data. It is not provided for professional use. Any use of this information is at the user's risk. Queensland Business Machines does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.

This site may contain third party advertisements and links to third party sites. Queensland Business Machines does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or websites and does not accept any responsibility or liability for the conduct or content of those advertisements and websites and the offerings made by the third parties. Third party advertisements and links to other website where goods or services are advertised are not endorsements or recommendations by Queensland Business Machines of the third party websites, goods or services. Your access to or use of them is at your own risk.

Queensland Business Machines's Copyright Statement

You may use and/or copy the information on this website for personal reference only. Queensland Business Machines endeavours to ensure all information contained in this website is correct at the time of inclusion. However, the accuracy of the material cannot be guaranteed and visitors using the information from the website do so entirely at their own risk. The information may not be reproduced or published in any other way or by any means without the prior written consent of Queensland Business Machines.

Methods of Payment

Call

Phone 1300 13 9999 and let one of our knowledgeable Customer Service representatives help find the right solution for you.

Click

Browse Queensland Business Machines's complete range of more than 11,500 products and services at www.qldbusinessmachines.com.au

Visit

Come into any one of our Bowen Hills Sales office to see Queensland Business Machines's range of products on display and get the right advice from one of our team members today.

See the Business Centre page to find the Business Centre nearest you or check opening hours.

When is payment for my order required?

Payment is required before your order can be delivered to you, unless you have a Credit Account with Queensland Business Machines.

If you have selected to pickup your order from our sales office, payment is required upon collection of your order and photo identification may be requested.

What payment options do Queensland Business Machines offer?

Queensland Business Machines offers five payment options:

Credit Card

Queensland Business Machines accepts the following credit cards: Mastercard, Visa, American Express and Diners Club.

Queensland Business Machines does not accept non-Australian credit cards. Payment from international customers is accepted via Electronic Funds Transfer only.

Electronic Funds Transfer

Payment from international customers is accepted via Electronic Funds Transfer (EFT) only. Please use the information below to make an EFT payment:

Queensland Business Machines Pty Ltd

Please remember to reference your payment with the Order Reference Number shown when you purchase online.

Once payment has been made via EFT, please notify Queensland Business Machines by email or by phoning 1300 13 9999. Please remember to quote the payment amount and Order Reference Number when contacting us.

Credit Account

Queensland Business Machines offers credit account facilities to many of our business customers after formal credit approval.

For more information on obtaining an account with Queensland Business Machines, please phone or email .

Cheque

Queensland Business Machines accepts company, bank and personal cheques. Bank Cheques are subject to clearance, normally taking three business days. Please include your Order Reference Number and mail your cheques to the address below:

If you are paying by cheque when collecting your order at one of our Business Centres photo identification may be requested.

Queensland Business Machines, at its discretion, reserves the right to refuse payment by cheque.

Understanding Queensland Business Machines's Returns Policy

At Queensland Business Machines we are committed to providing our customers with the best products and service. This policy details how to return a product to Queensland Business Machines.

Please note that all products, with the exception of ex-demo, ex-rental, soiled, clearance, second hand, imperfect or damaged, are sold with a manufacturer’s warranty, unless otherwise noted.

If you have any questions, please speak to a Customer Service representative by phoning 1300 792 844.

DOA, Damaged or Incorrectly Shipped Products
If your product is dead on arrival, damaged in transit or incorrectly shipped, contact your Account Manager or our Customer Service staff. To expedite your return, we recommend that these products be returned to us within 14 days of purchase. You will be issued with a Return Authorisation Number, in accordance with our Returns Policy. We will not accept any goods for return which do not have a Return Authorisation Number. Each Return Authorisation Number is only valid for one product and must match the product authorised for return. The Return Authorisation Number is valid for 7 days, so we must receive the returned product into our warehouse within this period.

You will need the following information, most of which will be on your packing slip or invoice before we can issue a Return Authorisation Number:

  • Name and contact details of original purchaser
  • Invoice number or order number
  • Part number of product to be returned
  • Item serial number(s)
  • Date on packing slip or invoice
  • Whether the product box has been opened
  • Reason for return
  • You will need to package and address the product for return. You can return the product to one of our Business Centres or we will arrange to pick the product up from you. We will only arrange to collect goods that are dead on arrival, damaged in transit or incorrectly shipped. You will need to keep a copy of the consignment note as proof that the product has been picked up from you, otherwise we may only be able to offer you a replacement product, not a refund.

We will test all products returned this way within 7 working days of receipt into our warehouse. Some products may need to be returned to the manufacturer for testing.

If you return a product because it was dead on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.

If we (or the manufacturer) determine that the product is defective, we will issue a credit for the original purchase price of the product and associated freight costs.

If you receive a product that is damaged in transit from us to you, you should:

  • Refuse to accept delivery of the product,
  • Direct the courier to "Return goods to sender" and
  • Notify our Customer Service staff immediately.
  • If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.
  • If your product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you and you will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.

If we (or the manufacturer) decide that the product is defective, we will issue a credit for the original purchase price of the product and associated freight costs.

If you receive a product that is incorrectly shipped (different to the one you ordered), we will arrange for the product to be collected from you.

If we find that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you and you will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.

If the product was incorrectly shipped, we will issue a credit for the original purchase price of the product and associated freight costs.

All other Products

For all other returned products you will also need a Return Authorisation Number. Contact us to receive your Return Authorisation Number.

You must make sure that the returned product is suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us. Do not write on or attach labels to the product being returned, otherwise the return may not be accepted.

Write the Return Authorisation Number on the outside of the shipping carton so it is clearly visible, and address it to the following address:

Queensland Business Machines Returns
26 Edmonstone Road
Bowen Hills QLD 4006

A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, and not a refund.

You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by registered or certified mail. We accept no responsibility for loss or damage occurring in transit. If a product is not returnable under this policy and/or is not returned to us in the original unopened packaging, it may be returned to you at your cost.

Unopened Product

Except for product sold on a "No Return Basis" we offer a 14-day return policy for product in its original, unopened and undamaged packaging.

You must contact our Customer Service staff within 14 days of shipping of the product to return a product in this way.

You will be issued with a Return Authorisation Number. You will need to package and address the product for return. We will not pay nor reimburse any costs associated with a customer-initiated return of unopened product.

For products in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product less any associated freight costs.

Faulty Product

If you receive a faulty product or the product develops a fault, you may be able to return it as dead on arrival or damaged in transit if it is within 14 days of purchase. If not, it may be covered by the manufacturer's warranty or our Queensland Business Machines Extended Warranty (if you have purchased one).

All faulty product returns with an invoice date of more than 14 days since purchase will be treated as a manufacturer’s warranty claim.

Manufacturer's Returns Policy & Warranty

Please note that all products, with the exception of ex-demo, ex-rental, clearance, second hand, imperfect or damaged products are sold with a manufacturer's warranty, unless otherwise noted.

If a product purchased from Queensland Business Machines develops a fault after 14 days from original purchase and is within the manufacturer’s warranty period, we recommend that that in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service. Warranty periods and service levels vary by manufacturer and product.

If a manufacturer offers to accept an opened product for return, then we will honour this. The manufacturer will direct you to return the product either to us or the manufacturer, its agent or another service provider

If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organise any refund, repair or replacement payable under the policy.

If the manufacturer directs you to return the product to us as the retailer, then you should contact our Customer Service staff as soon as possible.

You will be issued with a Return Authorisation Number, but you should tell our Customer Service staff that the goods are being returned under the manufacturer’s returns policy. You should also provide any additional information that may be required under the manufacturer’s returns policy.

Where possible you will need to package and address the product for return and you will need to arrange for return delivery of the product to us. We must receive the product by the time specified by the manufacturer. Otherwise, the return may not be authorised in some circumstances.

Please note that repair timeframes are subject to each manufacturer’s warranty repair service and may vary.

Return of faulty products

Upon receipt of a faulty product, we will return the product to the manufacturer or its authorised service centre or agent for assessment.

If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a repair, replacement or refund, as appropriate.

If the fault does not fit the above criteria and is not covered under the manufacturer’s warranty or extended warranty (where applicable), then we will provide you with a quote for the repair costs and ask if you wish to proceed with the repair. If you decide not to proceed with the repair, the manufacturer may charge you an inspection fee.

Once the product is returned to us, we will arrange return delivery of the product to you. For products where the fault does not fit the above criteria and is not covered by the manufacturer’s warranty or extended warranty (where applicable), we will require payment of the manufacturer's service charges and any costs associated with processing of the return prior to returning the product to you.

Return of non-faulty products

For non-faulty products which are validly returned under a manufacturer's return policy, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.

If the product has not been validly returned under a manufacturer’s return policy, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

If you have problems contacting the manufacturer or its authorised service centre or agent, then please contact our Customer Service staff so that we can assist you with your warranty claim.

Opened Product

We will not accept any opened product for return unless the product is returnable under this policy, or under a Queensland Business Machines Extended Warranty, a manufacturer’s warranty or other contract or law.

Examples of opened products which we accept for return are:

  • dead on arrival, damaged in transit or incorrectly shipped product
  • product which develops a fault due to a cause occurring prior to purchase
  • product of unmerchantable quality
  • product that fails to perform to the manufacturer’s specifications
  • product that fails to perform as advertised
  • Software
  • Unopened software can only be returned for refund as an unopened product or incorrectly shipped product. Faulty or damaged software can be returned for a refund as a dead on arrival or damaged in transit product.

However, opened software that is not faulty or damaged will only be accepted for return as an opened product (see the examples listed under Opened Product). Otherwise, it may be covered by a Queensland Business Machines Extended Warranty or a manufacturer’s warranty.

No Return Basis Product

The term no return basis means that, unless the product is dead on arrival, damaged in transit, incorrectly shipped or otherwise returnable under:

a Queensland Business Machines Extended Warranty, manufacturer’s warranty or other contract or statute, or
statutory warranty (e.g. if the product is faulty, does not match a description or sample, is unfit for purpose or unmerchantable), the product will not be accepted for return.

Examples of products sold on a no return basis include:

  • Ex-demo products
  • Ex-rental products
  • Clearance products
  • Licensed software
  • Products with a "Price Markdown" label
  • Products with a "No Return basis" label
  • Products specially ordered for a customer
  • Product listed on the packing slip or invoice as "No Return"
  • Auction items

Examples of no return basis products which we would accept for a return are:

  • Dead on arrival or damaged in transit product.
  • Product of unmerchantable quality.
  • Product that fails to perform to the manufacturer’s specifications.
  • Product that fails to perform as advertised.
  • Processing Credits / Refunds
  • We will normally issue a credit note within 7 working days of us receiving the goods returned in accordance with this policy, with the exception of goods that are not obviously faulty and may require testing. The credit note which is issued can then be used as a payment against future purchases or converted to a refund.

Where a product is returned because you believe it is faulty and the fault cannot be observed by our internal testing, the product may need to be tested by the manufacturer. In such cases, the testing process may result in delays of up to 28 days before we can determine whether a credit note will be issued.

We will only issue refunds on request. For your security, all refunds will be made either by cash, cheque, or by applying a credit against the credit card used for the original purchase. The actual method of refund will depend upon the payment method used for the original purchase.

In some circumstances, a replacement product or repair will be offered instead of a full refund. We will consult with you and act in accordance with relevant warranties, other contracts and statutes. If we choose to have a product replaced or repaired, we will do this at our cost and return the product (or its replacement) to you promptly.

11. Non-Warranty Service and Repairs

All claims for service not covered by any kind of warranty should, in the first instance, be directed to the manufacturer or its authorised service centre or agent.

If the manufacturer directs you to return the product to us, then you must contact our Service Department on 1300 792 844.

You will be issued with a Return Authorisation Number, but you will need to specify that the goods are being returned for non-warranty service or repairs.

You will need to package and address the product and arrange for return delivery of the product us. We will not pay or reimburse any costs associated with a customer-initiated shipment for non-warranty service or repairs.

Upon receipt of the product, we will return the product to the manufacturer or its authorised service centre or agent for repair. The product will be repaired at the sole discretion of the manufacturer. Once the manufacturer has determined a repair cost, we will advise you of the quoted repair costs and ask if you wish to proceed with the repair. If you decide not to proceed with the repair, the manufacturer may charge you an inspection fee.

Once the product is returned to us, we will arrange return delivery of the product to you. We require payment of the manufacturer's service charges and any costs associated with processing of the return prior to returning the product to you.

If you have problems contacting the manufacturer or its authorised service centre or agent, then please contact our Customer Service staff so that we can assist in getting your product repaired.

12. Returning a product to our Bowen Hills Sales Office.

As an alternative, you can personally visit one of our business centres with the product you wish to return and a copy of the packing slip, invoice or other proof of purchase.

If the product is eligible for return, you can then complete a "Request for Return” form at the time of returning the product and have a Return Authorisation Number issued. With the exception of unopened products we cannot process the return immediately but our sales staff will be able to tell you how long your return will take.